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Case Studies

Case Study

Healthcare Vendor, Scaling Internal IT Department

Our client had recently partnered with a major drug store chain with a goal of putting their software and services in all their national locations. To deliver on this, our client needed to significantly increase the size of their staff. These needs included Project Managers, Business Analysts, Software Engineers and Analysts, Technical Install resources, Telecommunications professionals, Cloud Engineers, and Go-Live support resources.

Good Harbor Group entered into a strategic partnership to provide these types of resources over an 18-month period to help our client deliver against an aggressive implementation timeline.

This partnership resulted in decreased hiring timelines, improved fill ratios and a successful expansion of our client’s IT workforce.

The partnership remains active and many of the Good Harbor Group resources have become full-time member of the client’s team.

Case Study

BioTech company, Large Capital Project

  • Due to unprecedented growth, our client embarked on the largest CapEx effort in their company’s history. The overall timeline for the program was 5 years with a budget of $600M. It consisted of retrofits, upgrades, and expansions. To accomplish such an aggressive initiative, they needed the top talent in the CapEx space and they needed it quickly.
  • Good Harbor Group leveraged long standing relationships with the client’s CapEx leadership team enter into a partnership to address these staffing challenges. Over the course of 6 months, Good Harbor assembled of team of Program Directors, Project Managers, Safety professionals, Controls experts and Validation resources to lead and assist with the completion of the effort.
  • This team has successfully supported over 60 projects that have been key to the success of the overall project. We continue to support them today.
Case Study

Healthcare EMR Vendor, Go-Live Project

  • Plagued with inconsistent coverage, last second cancellations and poor on-site performance, our client’s Go-Live division was in crisis. Traditionally, our client had relied on the same several staffing partners for years to address their contract staffing needs and as a result their standards had diminished significantly. All of this was happening as our client was facing their largest stretch of go-lives in years.
  • Good Harbor was engaged to help address the increase consistency and improve quality. Good Harbor tackled this issue by completely redesigning the staffing and delivery model that our client had been using. These changed were geared towards improving quality and predictability for Go-Live support.
  • By partnering with our client’s Professional Services leaders, these changes ensured that all staffing needs we fully coverage for 12+ months and customer satisfaction score were improved.
  • The partnership remains active and successful.
Case Study

Healthcare IT Vendor + Internal IT Department

  • Our client had recently partnered with a major drug store chain with a goal of putting their software and services in all their national locations. To deliver on this, our client needed to significantly increase the size of their staff. These needs included Project Managers, Business Analysts, Software Engineers and Analysts, Technical Install resources, Telecommunications professionals, Cloud Engineers, and Go-Live support resources.
  • Good Harbor Group entered into a strategic partnership to provide these types of resources over an 18-month period to help our client deliver against an aggressive implementation timeline.
  • This partnership resulted in decreased hiring timelines, improved fill ratios and a successful expansion of our client’s IT workforce.
  • The partnership remains active and many of the Good Harbor Group resources have become full-time member of the client’s team.