- Plagued with inconsistent coverage, last second cancellations and poor on-site performance, our client’s Go-Live division was in crisis. Traditionally, our client had relied on the same several staffing partners for years to address their contract staffing needs and as a result their standards had diminished significantly. All of this was happening as our client was facing their largest stretch of go-lives in years.
- Good Harbor was engaged to help address the increase consistency and improve quality. Good Harbor tackled this issue by completely redesigning the staffing and delivery model that our client had been using. These changed were geared towards improving quality and predictability for Go-Live support.
- By partnering with our client’s Professional Services leaders, these changes ensured that all staffing needs we fully coverage for 12+ months and customer satisfaction score were improved.
- The partnership remains active and successful.
Whether you’re integrating hospitals and physician practices into their network, implementing or upgrading clinical or revenue cycle systems, dealing with data security and privacy incidents or endless interoperability issues, we assist with getting the right team in place.